Mother and Child Tracking System

Module Functionality Description

The Call Centre function (through Helpdesk Agent) will be broadly classified under the following three categories:
• Validation of records of Health workers, ASHA(s) and Mother & Child registration under MCTS.
• Resolution of queries/grievances as posted by Beneficiaries.
• Promotion of Government Programs & Schemes and Information, education and communication (IEC) activities through Call Centre.
Module Functionality Description
MCTS Follow-up Call Flow
• MCTS Follow-up is a system to track Pregnant women from their third trimester till the estimated date of Delivery. In this tracking the registered pregnant women will be called by MEMS-108 call center agent once in a week (4 Follow up calls till date of delivery) prior to the estimated date of delivery (EDD).
• In every follow up the pregnant women will be reminded by MEMS-108 Agent to call 108 emergency services in case the women gets the labor pains before the estimated date of delivery.
• After Post Delivery the MCTS registered women will be called by MEMS-108 Agent to take the feedback and also to know the condition of the Mother and the Child which will be after 42 days of post delivery.

Reports available in MCTS are

Hours Wise Call Duration
Agent Wise Call Duration
Feedback Follow-up Report
Registered call Count
Agent Wise Closed Count
Agent Wise Follow-up Closed Count