1.3 Police Dispatch Officer

Module Functionality Description

This module in the ERS system is key in addressing the emergencies that can be addressed by Police department. In general, these kinds of emergencies can be from burglary, any act from anti-social elements etc. PDO receives the complete information of the victims from the CO.
PDO module has a provision to integrate the Police Jurisdiction; this helps the agent to assign the exact police station, which is nearer to the incident location as well as falling under the jurisdiction.

Module Features

S.No Feature Feature Description
1 Mapping the Police Stations Data and Integrating with EMS The service provider has to provide the Police station details with their latitudes and longitudes, which is used for populating the nearest police station details based on the incident details.
2 Integration with GIS Maps Maps will help the PDA agent to visualise the data on the maps where it will be easier for the agent to identify the nearest police station from the map
3 Jurisdiction Mapping Police stations are loaded based on the jurisdiction of the police station from incident location.
4 Incidents Queue Queue of the PDO incidents are displayed at the PDO desk in sorted order. This helps the agent serve all the cases, which are dispatched from the CO. One Officer cannot open an incident if it is being handled by another PDO simultaneously, that means only single PDO can work on an incident at any point of time.
5 Assigning and De-assigning the Police Station The PDA agent can assign or De-assign the nearest police station from the incident location.
6 Recording the Time Status The PDO will follow-up with the Police station for each case and capture the statuses like Assigned time, Start time, At scene time and case closure timestamps.
7 Integrated SMS and email Gateways Once the nearest police station is assigned, then an SMS and email will be sent to the police station personnel with the relevant information.
8 Integration with Softphone Softphone feature for the PDO to make calls, conference calls, transfer calls, dropping a call, dropping a specific caller from a conference call. The agent can perform all the tasks which can be done through the Hard phone