Access Management Systems

Module Functionality Description

Access Management System (AMS) is a tool for the Admin/ Supervisor to provide roles and privileges to the Emergency Response Centre users to login to the respected applications. A dashboard for the AMS user to know the module wise users logged in. The AMS system helps to map the agents (COs/ DOs etc.) desk to the Supervisor desk. This functionality will ease the load of supervisor to monitor only those agents who are mapped.
Through AMS, the user can register a service type such as Police Station, Fire Station, Blood Bank, Rajiv Gandhi Jeevandayee Arogya Yojana etc. Facility to map a user with the CCT user created in the CTI. Create the Skillsets, which are available in the CTI to map the respected module with the CTI Skillset created.

The user can generate multiple set of reports such as Module wise Registered Users, Total no. of Agents who are Unregistered, Designation wise Users List etc.
In case of any ERC applications closed abruptly, then the admin/ supervisor can logout the user from the application for them to login again.

Module Features

S.No Feature Feature Description
1 Administrative Control of all the Agents in ERC and Field Staff 1. User details like name, user name, password, date of birth, gender, address, phone number, email and date of joining etc.
2. Mapping designations to the users like executive, supervisor, district manager etc.
2 Assigning Modules to Different Operational Teams Here the user is mapped to the respective module which can only be accessed by the user. The modules will be CO, DO, PDO, FDO, ERCP, Supervisor, Quality, Feedback etc.
3 Assigning Roles and Privileges Roles and Privileges will be assigned for each module mapped. If Supervisor user is created then the roles of Supervisor should be mapped and if executive is created then the roles and privileges of executive will be mapped.
4 Control for Agent Forced Logout If an agent application is abnormally logged out and the agent is facing issue of agent already logged into terminal, then in such situations administrator can make forced logout.
5 Integrating and Synchronising CTI Credentials with ERC System Using the AMS, the CTI credentials are created and mapped to the ERC application so that the agent if logged into our applications then he/ she will be automatically logged into the CTI application too.
6 System Access Control Through Password The user can change their application Passwords using this application.
7 Agents Desk Mapping to Supervisor and Creating Supervisor Groups For supervisors to monitor the agents irrespective of their teams, the agents desks are mapped to the supervisor so that the supervisor can only monitor his/ her group of systems and agents, to enable effective operations
8 Setting up Operational Communication Directory Configuring the SMS and emails for the Govt. Officials, Operational Staff like District Managers, Zonal Managers, Fleet Managers etc. (Ex: Sharing Mass Casualty details, Daily Idle Ambulances, Daily Off Road ambulances etc. to all the relevant stake holders).
9 Other features available in the AMS module. 1. This module enables the human resource management aspects in access of the different systems. Various features of the module are mentioned herewith
2. Integrated with other Support Applications of ERS like WFMS, PCR, V - TRACK, FMS, MIS Reports and IT Helpdesk.
3. Defining & registering the following hierarchy as follows: unified groups – modules – roles – privileges (CCT unified group – Medical Dispatcher Agent role, Login & Dispatch privilege).
4. Mapping ERS users with respective modules, roles and privileges.
5. Defining Executive, Supervisors and Managers etc. by giving appropriate job roles, responsibilities & privileges, hierarchical wise, which will further allow mapping appropriate ERS users.
6. Defining skillet (CO, DO, PDO, FDO etc.) in CTI and mapping with the ERS users.