Salient Features of ERMS@PRO Solution
Stakeholder Integration
Value Creation
The Impact
PRO-HEMNS Technology - Smart Solutions

Accessibility and affordability of healthcare is a primary concern for developing societies like India. The supply-demand gap in health care providers is the one of the main reasons for the lagging health standards in India. In order to meet the needs of the underserved population, innovative technology enabled Solutions are the order of the day Technology-enabled social initiatives can improve and augment the delivery of public services, with the effective use of information and communication technologies (ICTs).

Health Care - Tele Advice

The key offerings of Tele Advice can be summarized as below:

• Triage (classifying the caller’s condition into Critical, Serious or Stable states) and provide    appropriate advice

• Directory Information (information regarding providers, diagnostic services, hospitals etc)

• Counseling Services (HIV/AIDS, suicide prevention, psychological distress)

• Complaint Registry (citizens can register complaints against any public health    system/provider)

Tele Advice not only provides medical advice and counseling services to the callers but also observes trends of complaints, diseases and epidemic breakouts in order design future health service delivery modules.

Technology in Tele Advice
Procreates’ HCMS-Tele Advice, 24/7 health helpline uses an automated Decision Support System in order to accurately diagnose callers requiring medical advice and information.Next
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